{Solved} Process com.android.phone has Stopped Working Error

Android is preferably the most used smartphone operating system. Perhaps because of its interface and the advanced features it supports. But in spite of having so many superior features, Android also brings some complex technical issues which require specific troubleshooting options. One of the similar issue is the “Unfortunately the process com.android.phone has stopped” or “unfortunately dialer has stopped working“, which might occur due to several reasons. Today, in this post, we will discuss about this problem and how to troubleshoot it in the simplest ways.

Why the “Process com.android.phone is not responding” occurs?

This issue might occur due to certain reasons. It normally happens after you updated your phone software or installed a new ROM. After your phone’s firmware is updated there are a couple of things that takes time to change or adjust with the update. Sometimes it also occurs due to corrupt third party applications. But whatever might be the reason, you can troubleshoot it in a number of ways.

How to fix “Process com.android.phone has stopped” issue?

Here we will show you a number of ways to fix this issue. But remember, before you attempt to perform the complicated troubleshoots, always go for the simplest one first. Because most smartphone problems are easily resolved with a simple fix, users prefer to try them to avoid the complex troubleshoots.

(1) Analyze the issue by getting into Safe mode

Initially, you might not get why this issue occurred on your phone. It might be a software issue or can be a hardware defect. This can only be clarified by getting into your phone’s Safe mode. Going into Safe mode will disable all third party and the manually installed apps and games. Safe mode is normally used by developers to debug an issue and kill it. So by getting into it you’ll be able to trace the issue. If the problem appears in Safe mode then you’ll have to uninstall the apps one by one. And if “com.android.phone stopped unexpectedly” issue still persists then it is likely to be a hardware or software problem.

The process of enabling Safe mode varies with every mobile phone brand. In most devices, First you have to switch off your phone. Now Press the Power on button to turn your phone on. During the start up procedure, press hold the Volume Down button unless Safe mode appears. To go back to the normal mode or disable Safe mode please follow our guide. How to turn off/on safe mode?

(2) Erase cache and data of phone app

The next step you should attempt is to clear the cache and data of your phone applications. To do this, follow the steps below:

• Go to your phone Settings > Applications manager.
• Tap on the ‘All’ tab to display all the applications in your device.
• Scroll down and view the ‘Phone’ option.
• Tap on it > select ‘Clear cache’ and ‘Clear data’.
• Restart your phone for the changes to take effect.

(3) Clear cache and data of SIM toolkit

If the problem still persists then try erasing the cache and data of SIM toolkit to fix the “com.android.phone has stopped” issue. To perform this action,

• Go to Settings > Applications manager.
• Tap on the ‘All’ tab and scroll down to SIM toolkit option.
• Tap on it > press ‘Clear cache’ and ‘clear data’.
• Reboot your phone after it is done.

(4) Factory reset

If none of the above two troubleshoots work then you might need to reset your phone. Resetting your phone will erase all your phone data and contacts, so make sure you take a proper backup of your phone before attempting this. To factory reset your phone,

• Go to Settings > Backup and reset.
• Choose Factory reset.

Your phone will be rebooted freshly as if you bought a new one. But remember, factory resetting will erase all your installed apps and games and any custom personalization you made.

 

(5) Disable automatic date and time

This is the simplest fix that many users recommended. Disabling your phone’s automatic date and time update is likely to resolve many issues, including this. To disable it,

• Go to Settings > Date and Time.
• Uncheck ‘Automatically update date and time’.

(6) Troubleshoot with custom recovery

Troubleshooting with custom recovery will require you to manually install and fix the “process android.phone has stopped” issue. To perform this, you need to go through the below method:

• Download the latest version of AROMA file manager from http://forum.xda-developers.com/showthread.php?t=1646108.
• Copy and save the downloaded file in your SD card.
• Boot into the recovery mode.
• Once the phone gets into custom recovery, navigate to Install .zip > Choose .zip form.
• Browse and click on the AROMA file manager to install the file.
• Once AROMA file manager is installed you will find it in your phone menu.
• Now go to File manager by pressing on Menu > Settings.
• Scroll down to find the ‘Mount config’ > check ‘Automount all devices on start’ option.
• Tap on ‘Done’ to apply the changes.
• Next navigate to ‘data/data’ folder.
• Delete the folders from phone containing the ‘cache’ sub folders.
• Perform the same for SIM toolkit app.
• Tap on AROMA file manager Menu > Exit. Tap ‘Yes’.
• Now go back to the recovery main menu and restart your phone for the changes to take effect.

So, therefore, you have learnt several ways to troubleshoot the “android.phone has stopped” issue. If you are new to Android then you should not bother about this trouble because it normally happens due to a corrupt application. At times the apps and games those you download and install outside the Play Store appears to infect your phone or be corrupt. So you should be very careful about such apps and always download the officially verified apps from the Google Play Store.

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Unfortunately the process com.android.phone has stopped